All Thermal Exchange Products Are Now Available on the ATC Website
In a strategic move to streamline operations and enhance customer service, the Thermal Exchange website has officially closed down, and consolidated its services with Applied Thermal Control, offering our customers a seamless experience under a single digital roof.
This consolidation comes after The SDI Group acquired both ATC in 2017 and Thermal Exchange in 2019. This acquisition aimed to create a more integrated and synergistic approach within the SDI group, aligning with the company’s growth strategy. With a common thread in product ranges and customer bases, the merger of ATC and Thermal Exchange was set to provide unparalleled benefits for clients across the board.
By redirecting all enquiries and services through the Applied Thermal Control website, customers will have access to the full, up-to-date range of process cooling equipment, catering to a diverse set of needs in terms of size and capability. The amalgamation of the two entities allows for a more efficient turnaround for service and maintenance requests, facilitated by experienced technicians who are well-versed in both ATC and Thermal Exchange chillers, as well as third party equipment.
The collaboration between ATC and Thermal Exchange extends beyond practicalities. Both companies share a focus on customer service and building strong relationships with customers. With this shared ethos, clients can continue to expect the same level of responsive and excellent customer care that they’ve grown accustomed to. Additionally, the consolidation has enabled an expanded program of product development, thanks to a larger team of combined specialised expertise.
Quality assurance remains a priority in this amalgamation. The combined entities are regulated by ISO 9001 and ISO 14001 accreditations, ensuring high standards of product quality and operational excellence. The streamlined operations have also led to minimised product lead times through standardisation processes.
As we look ahead, the focus on innovation and continuous product development remains paramount. The collaborative efforts between our skilled teams promise to deliver solutions that build on the collective knowledge and experience of our staff team.
As the digital transition completes and the two entities merge seamlessly into the Applied Thermal Control website, customers can anticipate a brighter future of innovation, comprehensive service offerings, and a broader range of products designed to meet their evolving needs. With a wealth of experience in specifying, commissioning, and servicing chillers of all sizes, Applied Thermal Control is poised to deliver excellence across the board.