ATC Announces Service Partnership with Sachsen-Kälte

Applied Thermal Control is pleased to announce the appointment of Sachsen-Kälte as its authorised service partner for Germany, France, the Netherlands, Belgium, and Switzerland.

The partnership represents an important investment in ATC’s European service network and further strengthens the company’s commitment to providing exceptional after-sales support for customers operating ATC process cooling equipment across the region.

As ATC continues to expand its presence throughout Europe, ensuring that customers have access to fast, reliable, and expert local support remains a key priority. By working with Sachsen-Kälte, customers will benefit from enhanced service coverage, quicker response times, and access to experienced cooling specialists located closer to their facilities.

 

“Developing a strong and responsive service network across Europe is a key part of ATC’s growth strategy. As our installed base continues to expand, it is essential that our customers have access to high-quality technical support locally.

The appointment of Sachsen-Kälte significantly strengthens our service capability across Germany, France, the Netherlands, Belgium and Switzerland. Their technical expertise, experience in process cooling and established engineering infrastructure make them an excellent fit for ATC.

For our customers, this means faster response times, greater access to experienced engineers and the reassurance that their ATC equipment can be supported throughout its operational life. We see this as an important step in strengthening both our customer relationships and our long-term presence across Europe.”

Neil Forknall, Head of Sales
Applied Thermal Control

About Sachsen-Kälte

Founded more than 35 years ago and headquartered in Dresden, Germany, Sachsen-Kälte has established itself as a trusted specialist in refrigeration, air conditioning, and process cooling technology. The company provides a comprehensive range of services, including system installation and commissioning, preventative maintenance, diagnostics, repairs, optimisation, and technical support for both standalone equipment and complex cooling systems.

With extensive experience supporting industrial cooling applications, Sachsen-Kälte has developed particular expertise in process cooling systems, chillers, and heat exchangers, making them a strong technical partner for ATC’s rang. The company also operates a dedicated service and maintenance division, supported by experienced engineers and an emergency response service to help to minimise downtime and maintain operational reliability.

Serving customers throughout Germany and across Europe, Sachsen-Kälte has built its reputation on technical excellence, responsiveness, and long-term customer relationships. These values closely align with ATC’s own commitment to delivering high-quality products backed by exceptional customer support.

“Sachsen-Kälte is delighted to be the strong European Partner for ATC Applications and will show and prove its capabilities to bring trust to life” Mr. René Neumann, Global Chiller Manager, points out. The availability of special chiller and heat-exchanger equipment is the main goal for the whole Sachsen-Kälte Service team. “Focusing only on service in this challenging business section was definitely the right decision more than 25 years ago” Mr. Tilo Neumann, General Manager, adds on and states: “Looking forward to serve our customers”

Benefits for ATC Customers

The partnership will provide several key advantages for customers across Germany, France, the Netherlands, Belgium, and Switzerland, including:

    • Faster response times for service and support requests
    • Enhanced local engineering support
    • Improved preventative maintenance and troubleshooting
    • Greater after-sales coverage throughout the region
    • Reduced downtime and increased equipment uptime
    • Direct access to experienced process cooling specialists

 

By combining ATC’s expertise in precision process cooling with Sachsen-Kälte’s established service capabilities, customers can expect a seamless support experience throughout the lifetime of their equipment.

Investing in Customer Success

At ATC, we understand that reliable after-sales support is just as important as the performance of the equipment itself. The appointment of Sachsen-Kälte reflects our ongoing commitment to supporting customers wherever they are located and ensuring that they receive the highest levels of service and technical expertise.

We are delighted to welcome Sachsen-Kälte to the ATC network and look forward to working together to deliver enhanced service support for customers across mainland Europe.