Where Can I Find My Serial Number?

Your chiller’s serial number is a unique identifier that helps us quickly understand exactly how your unit was built, configured, and tested. Having this information to hand allows our team to provide faster, more accurate technical support and ensure any spare parts supplied are correct for your specific system.

Where To Look

The serial number is usually found on the rating plate attached to the unit, marked as SN:nnnnnn, where “n” represents a number. This is typically located on the rear or side panel of the chiller, depending on the model. The rating plate includes key information such as the serial number, model number, electrical details, and manufacturing date.

If the rating plate is difficult to access or has become damaged over time, our team may still be able to help using other identifying details, but the serial number is always the most reliable reference.

Why the Serial Number is Important

When you contact us for technical support, servicing, or spare parts, the serial number allows us to:

Identify the exact model and build specification – Even units within the same product range may have differences in components, firmware, or optional features.
Confirm the original configuration – This includes pumps, compressors, controls, sensors, and optional extras fitted at manufacture.
Check service history or previous upgrades – Where applicable, this helps us to understand any changes made since the unit left our factory.
Supply the correct spare parts first time – Using the serial number reduces the risk of incorrect parts being ordered, saving time, cost, and downtime.
Provide faster fault diagnosis and support – Our engineers can tailor advice based on the exact unit you’re running, rather than making assumptions.

When Should I Provide My Serial Number?

We recommend including the serial number whenever you contact us regarding technical support or fault finding, spare parts enquiries, servicing or maintenance questions, or warranty-related queries.

Including the serial number in our initial enquiry helps us to respond more quickly and accurately.

If you’re unsure where to find it or need help identifying your unit, just let us know – we’re happy to help!

Get in Touch!