Can ATC service equipment from other manufacturers?
ATC’s service engineers can support many chillers manufactured by other companies, as well as ATC equipment.
If you have a third-party chiller requiring servicing, preventative maintenance, or repair, contact our team with details of the equipment. We can review the requirement and advise whether ATC can provide support.
Service availability will depend on factors including the type and condition of the equipment, refrigerant, location, accessibility, and availability of compatible replacement parts.
What types of third-party chillers can ATC support?
Our engineers have extensive experience working with process cooling and temperature control equipment and can assess many third-party recirculating chillers.
However, equipment varies considerably between manufacturers and models, so we cannot guarantee support for every chiller.
Before arranging a visit or repair, our team will review the equipment and the reported problem to establish whether it falls within our service capabilities.
What can affect whether ATC can service my chiller?
Several factors can determine whether we are able to support equipment from another manufacturer, including:
- Equipment type and design
- Age and overall condition
- Refrigerant type
- Location of the equipment
- Accessibility for servicing
- Nature of the fault or maintenance required
- Availability of compatible replacement components
- Availability of appropriate technical information
Providing this information before a visit helps our team to assess the equipment and determine the most appropriate next step.
Can ATC repair a third-party chiller?
Where a fault can be diagnosed and suitable replacement components are available, ATC may be able to carry out repairs to equipment from other manufacturers.
However, some manufacturer-specific or obsolete components may not be available to ATC. The age and condition of the equipment, refrigerant used, and extent of the fault can also influence whether repair is practical.
Our team will assess the individual requirement rather than promise that every third-party chiller can be repaired.
Can ATC provide preventative maintenance for third-party chillers?
Contact our team to discuss the equipment you would like maintained.
Preventative maintenance can help to identify developing problems before they lead to equipment failure or unexpected downtime. The checks that can be carried out will depend on the particular chiller and the level of access available.
If you operate multiple chillers or cooling systems, including equipment from different manufacturers, tell us about your installation so that we can discuss the support available.
What information should I provide?
When contacting ATC about a chiller from another manufacturer, please provide:
- Manufacturer
- Model
- Serial number
- Description of the fault, problem, or service required
- Any alarm or error messages
- Refrigerant type, where known
- Location of the equipment
- Photographs of the chiller and rating plate, where possible
It can also be useful to provide information about the application being cooled and any recent changes to the equipment or cooling system.
For older or unfamiliar equipment, a copy of the operating or service manual may also help our team to assess whether we can provide support.
What if replacement parts are required?
Parts availability can be more limited when servicing equipment manufactured by another company.
Where compatible components are available and appropriate for the equipment, ATC can advise on the repair options.
If a manufacturer-specific component is obsolete, unavailable, or cannot be safely substituted, it may not be possible for ATC to complete the repair.
We will discuss this with you before proceeding with significant additional work.
What if my third-party chiller cannot be repaired?
If an existing chiller can no longer be practically or economically supported, ATC can also help you explore replacement.
Rather than simply selecting a chiller based on the capacity or model of the existing unit, our team can review the current requirements of your application and identify an appropriate ATC cooling solution.
This is particularly useful where an older chiller uses an obsolete or higher-GWP refrigerant, or where the requirements of the process have changed since the original equipment was installed.
How do I find out if ATC can service my equipment?
Contact the team with the manufacturer, model, and serial number of the equipment, together with a description of the service or fault.
Photographs of the equipment and its rating place can also help us assess the requirement.
Our Service team will review the information and confirm whether ATC can support your equipment and advise on the appropriate next steps.
