Support

Chiller Support

We pride ourselves on our efficient response to customer queries, as recognised by our ISO9000 status.

If you have cause to contact us regarding spares or service, please use any of the following methods:

Tel: +44 (0) 1530 83 99 98
Fax: +44 (0) 1530 81 37 86
e-mail: support@app-therm.com

We offer technical advice and news on product developments in our e-newsletter. To subscribe, please submit your information using the link.

For us to process your enquiry with maximum efficiency, please have to hand the following information:

Model Number

This is a seven or eight digit reference, always preceded by the letter K. It is always found on the rating label, on the side panel of KT units, and rear panel of all other chillers.

Serial Number

This is a six digit number, found on a label separate to the rating label, but located close to it.

Our service department also have wide ranging experience with repairs to other manufacturer’s chillers. Please contact us for further details.

Troubleshooting

When contacting us with your model and serial number, please also have as full a description of the symptom, and any other factors which may have been coincident.

There are some basic checks, common to most models, that you can make prior to contacting us, which will save time and assist us with the diagnosis and solution.

Checks you can make:

Coolant still circulating?

  • If not, is the motor still attempting to run?

When contacting us with your model and serial number, please also have as full a description of the symptom, and any other factors which may have been coincident.

There are some basic checks, common to most models, that you can make prior to contacting us, which will save time and assist us with the diagnosis and solution.

Checks You Can Make:

Coolant Still Circulating?

  • If not, is the motor still attempting to run?

Chiller Not Achieving Expected Pressure?

  • Check for blockage in your application.
  • Adjust with pressure relief valve, if fitted, in accordance with procedure in operation manual.
  • Check for blockage in chiller circuit.
    • Can be checked by fitting short length of pipe between IN and OUT on chiller.

Error message on display?

  • Record message for our information

Chiller overheated?

  • Check condenser (air intake) is not blocked
  • Check ambient temperature not excessively high
  • Check fan if working

Chiller not achieving desired temperature

  • Check heat load not excessive
  • Check condenser (air intake) is not blocked

Checks You Can Make:

Need more help or information?