Posted: 14 August 2023
In a strategic move to streamline operations and enhance
customer service, the Thermal Exchange website has officially closed down, and
consolidated its services with Applied Thermal Control, offering our customers
a seamless experience under a single digital roof.
This consolidation comes after The SDI Group acquired both ATC in 2017 and
Thermal Exchange in 2019. This acquisition aimed to create a more integrated
and synergistic approach within the SDI group, aligning with the company’s
growth strategy. With a common thread in product ranges and customer bases, the
merger of ATC and Thermal Exchange was set to provide unparalleled benefits for
clients across the board.
By redirecting all enquiries and services through the Applied
Thermal Control website, customers will have access to the full, up-to-date
range of process cooling equipment, catering to a diverse set of needs in terms
of size and capability. The amalgamation of the two entities allows for a more
efficient turnaround for service and maintenance requests, facilitated by
experienced technicians who are well-versed in both ATC and Thermal Exchange
chillers, as well as third party equipment.
The collaboration between ATC and Thermal Exchange extends
beyond practicalities. Both companies
share a focus on customer service and building strong relationships with
customers. With this shared ethos, clients can continue to expect the same
level of responsive and excellent customer care that they’ve grown accustomed
to. Additionally, the consolidation has enabled an expanded program of product
development, thanks to a larger team of combined specialised expertise.
Quality assurance remains a priority in this amalgamation.
The combined entities are regulated by ISO 9001 and ISO 14001 accreditations,
ensuring high standards of product quality and operational excellence. The
streamlined operations have also led to minimised product lead times through
standardisation processes.
As we look ahead, the focus on innovation and continuous
product development remains paramount. The collaborative efforts between our
skilled teams promise to deliver solutions that build on the collective
knowledge and experience of our staff team.
As the digital transition completes and the two entities
merge seamlessly into the Applied Thermal Control website, customers can
anticipate a brighter future of innovation, comprehensive service offerings,
and a broader range of products designed to meet their evolving needs. With a
wealth of experience in specifying, commissioning, and servicing chillers of
all sizes, Applied Thermal Control is poised to deliver excellence across the
board.